Accurate Order Processing & Tracking

When it comes to remodeling or a new construction project, we understand that accurate ordering and timely delivery are critical. Whether you’re a homeowner or contractor, the last thing you want is the inconvenience and expense of an unnecessary delay.

We have systems in place to ensure your project is completed and installed on time, including:

Accurate ordering.

Manufactures work with or staff on each order to make sure every item is double checked before they’re placed to ensure that product numbers are correct. In addition, we have a dedicated ordering staff who places and double checks each and every order. 

Timely processing and order tracking.

We work with you and take great pride in watching your project take shape which enables us to process your order as needed which keeps your project on schedule. Our designers as well as our ordering staff can accuratly tell you the status of your orders because of the relationships we have with our suppliers. When you place your order, we are available to let you know the exact week it will arrive. Excluding holidays, shipping company problems or an act of nature, your order will arrive on time.

Full time service representatives.

Our team is available to answer your questions and take care of your request. They are uniquely trained to overcome the challenges in working with a natural product and the common problems that arise in remodeling and new construction.