ACCURATE ORDER PROCESSING & TRACKING
When it comes to remodeling or a new construction project, we understand that accurate ordering and timely delivery are critical. Whether you’re a homeowner or contractor, the last thing you want is the inconvenience and expense of an unnecessary delay.
At Kitchen Concepts, we understand the importance of completing your project on time. Our customer service personnel will be available to assist you in ordering, tracking, and receiving the materials you need to renovate your kitchen to help you finish your project in a shorter period. We understand that personal attention makes the difference.
We have systems in place to ensure your project is completed and installed on time, including:
Manufactures work with or staff on each order to make sure every item is double checked before they’re placed to ensure that product numbers are correct. In addition, we have a dedicated ordering staff who places and double checks each and every order.
When you’re undertaking a kitchen renovation, you’ll want everything to be exactly as you envision it. That means getting the wood grains and countertops you intend for your new kitchen. We will visually match the materials you order to the design plans for your kitchen, in addition to checking the part numbers for your order.
When your order is placed, we will also verify your order with the manufacturer to avoid the common mix-ups that occur with other distributors.
This meticulous process helps you avoid having to return a mismatched shipment in exchange for a new, corrected order. Our dedication to accuracy in each phase of the remodeling process will ensure your complete satisfaction.
We work with you and take great pride in watching your project take shape which enables us to process your order as needed which keeps your project on schedule. Our designers, as well as our ordering staff, can accurately tell you the status of your orders because of the relationships we have with our suppliers. When you place your order, we are available to let you know the exact week it will arrive. Excluding holidays, shipping company problems or an act of nature, your order will arrive on time.
We use a digital tracking system on every order to ensure the order is placed promptly and tracked from the moment it is submitted. This tracking helps us determine when the manufacturer receives the order and when they ship it out to us. If there’s a delay, we can identify where that delay has occurred.
When you ask about your shipment, our digital tracking system will enable us to give you specific information. This information will leave you without any questions regarding the materials you’ll need to complete your kitchen remodeling project.
You’ll know exactly when you can expect to receive your order so you can set a reliable timeline for the completion of your project.
Our team is available to answer your questions and take care of your request. They are uniquely trained to overcome the challenges in working with a natural product and the common problems that arise in remodeling and new construction.
When you speak with our customer representatives, you can trust that you’ll be speaking with someone who is knowledgeable and experienced in the field of kitchen design and renovating. Our team can answer any questions you might have about designing your kitchen’s new look or ordering the materials you’ll need to get that look.
You will find that our customer service team is friendly and helpful. Their goal is to ensure your remodeling project goes as smoothly as possible.
When you need more help with any aspect of your project, they will connect you with the professionals on our staff with that specific type of expertise. You will never be left feeling lost when you need help with your project.
SOME OF OUR WORK
Here you will find examples of the work we have helped complete for our other customers. If you see something you like, we can help you create a similar look. Otherwise, we can help you build a kitchen that speaks to your own unique sense of style and taste.
Contact Kitchen Concepts today to discuss your remodeling project. We can help you from the design of your new kitchen to the last steps in renovating your cooking space. Our team will help you build the kitchen of your dreams in as little time as possible while helping you stay within your spending budget.